TERMS & CONDITIONS
This page (together with any documents referred to, within it) tells you the Terms & Conditions on which we supply any of the products (Products) listed on our website - philippacraddock.com (our site) to you. Please read these Terms & Conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions.
INFORMATION ABOUT US
Thatchandroses.com is a site operated by Emily Lambert (we). We are registered in England and Wales as a sole trader under 'Mrs Emily Lambert' with our registered office at 33 High Street, Wilburton, Ely, Cambridgeshire, CB6 3RA.
INTELLECTUAL PROPERTY RIGHTs
All intellectual property rights concerning this web site including, but not limited to design, text, graphics, logos, images and other materials are owned by Thatch & Roses Flower Studio. No content, design or trademarks may be reproduced, copied, used, sold and/or duplicated without our prior written consent.
ACCESS TO OUR SITE
After placing your order, you will be sent a confirmation e-mail confirming the value of your order, which has been debited from your credit or debit card. If you have any queries regarding your order please contact us on 07500 877972 or send an e-mail to firstname.lastname@example.org. We will contact you by e-mail or telephone if we have any queries relating to your order.
We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. We reserve the right to contact you by email, after your first order.
All prices for products on our web site are inclusive of VAT at current rates. All prices, unless stated otherwise, exclude delivery. Prices are liable to change at any time. It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a product's correct price is higher than the stated price on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject the order and notify you of such rejection. We are under no obligation to supply you with the Product at the incorrect (lower) price, even after we have sent you an order confirmation.
We accept Visa (Credit and Debit), MasterCard, Electron, UK Maestro (International Maestro can be accepted for Internet transactions, if supported by MasterCard SecureCode) and Solo. All payments must be made in British Sterling (£). All credit and debit transactions are processed by Barclays PLC, so you can have full confidence that our online ordering service is secure. All cards are subject to validation checks and authorisation by the card issuer. We will not be liable for delays or non-delivery if, for any reason, your card issuer refuses to authorise payment. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
We will send out goods according to the delivery day selected. Next day delivery can be selected for orders placed before 12pm. We reserve the right to substitute flowers to the value of the order placed if we do not have the exact flower in stock. Our goods are sent out by courier on a 24 hour service that is fully tracked. Your delivery will be made between the hours of 8am and 6pm with a one hour delivery window provided on the day of delivery, by SMS and email from the courier. Alternative delivery options can also be selected on the day of delivery allowing you to take delivery of your goods in a way that suits. The products will be at your risk from the time of delivery. We do not accept any liability for delayed deliveries caused by any third party or by fire, flood or mechanical breakdown. We do not accept any liability for incorrect postcodes or house names or numbers leading to deliveries to incorrect addresses. We do not deliver on Mondays or Sundays, unless otherwise stated.
AMENDING YOUR ORDER
If you wish to make any other changes to your order you may do so by e-mailing us or by calling us on 07500 877972.
Five working days notice prior to the delivery date will be required for cancellations. Should you need to cancel an order for any reason please e-mail us using the form in our Contact page or telephone us on 07500 877972.
OUR REFUNDS POLICY
We guarantee our flowers for a minimum of 5 days from delivery provided that the care instructions are followed. We endeavour to dispatch all of our flowers in perfect condition. In the event that your flowers have been damaged in transit please keep the flowers and contact us within 24 hours of receipt to allow us to investigate. A photograph could be required to support any claims. We cannot be liable for claims reported outside of this time. Where possible we will offer to replace the damaged flowers, however if this is not possible we will offer a full refund to the purchaser. Wedding & event flowers are the exception to this as they are designed to look at their best for the specified date of your wedding/event only, it cannot be guaranteed that they will last beyond this.